Frontiers in Social Science features new research in the flagship journals of the Social Science Research Council’s founding disciplinary associations. Every month we publish a new selection of articles from the most recent issues of these journals, marking the rapid advance of the frontiers of social and behavioral science.

Outsourcing and regional accents

An investigation of India’s business process outsourcing industry considers the impacts of workers forced to remove their regional accents to meet industry standards.

Author(s)
Kristina Nielsen
Journal
American Anthropologist
Citation
Nielsen, K. (2025), Mother Tongue Influence and Global English: Creating “Neutral” Elites in Delhi's Business Processing Outsourcing Industry. Am. Anthropol., 127: 466-475. https://doi.org/10.1111/aman.28078 Copy
Abstract

Mother tongue influence (MTI) is a widely used yet often underdefined term in India's business process outsourcing (BPO) industry. “Mother tongue” is an unavoidable, yet fraught political category linked to sovereignty, education, region, and ethnicity. Yet in the BPO industry, workers are expected to sound “global” with no identifiable regional “mother tongue” accent. Trainers in the BPO industry have responded to this challenge by working to remove workers’ MTI—and to remove workers with excessive MTI from the industry altogether. This paper argues that MTI gets used in the BPO industry to justify the erasure of both speech and speakers without overtly identifying the systemic privileging of upper-caste, elite, urban varieties of English and their speakers. Regional and ethnic affiliations are treated as intrinsic properties of persons and speech through “mother tongue,” while socially privileged accent trainers are able to claim their own global unmarkedness.

Historical data collection in Mexico

Agricultural data collected for Mexico’s pavilion at the 1900 Paris Exposition reveals the influence of local enumerators on the construction of administrative datasets. 

Author(s)
Casey Marina Lurtz
Journal
The American Historical Review
Citation
Casey Marina Lurtz, Challenging Abstraction: Unruly Statistics and the State in Progress, The American Historical Review, Volume 130, Issue 1, March 2025, Pages 80–111, https://doi.org/10.1093/ahr/rhae476 Copy
Abstract

Working with never-published agricultural data collected for Mexico’s pavilion at the 1900 Paris Exposition, this article argues that manuscript and published statistics represent a space to see state making as a multisided, ongoing process. Whereas historians have largely looked at statistics from the perspective of the state, highlighting bureaucrats’ projections of desired realities and political projects, here I show how local enumerators’ investment in statistical undertakings asserted space for conversations and arguments about the nature and composition of the political or economic whole being represented. I present a methodology for working with historical statistics that takes aberrations, anomalies, and unruly data as signposts to be followed rather than errors to be corrected. In doing so, I argue for seeing not only the frustrated yet durable aspirations of statesmen but also the ways those beyond the central state reforged, reinforced, and remade representations of their homes through engagement with and investment in statistical practices.

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